Q: HOW LONG CAN YOU DELIVER PRODUCTS SINCE I HAVE PLACED AN ORDER?
A: Dear friend, we will deliver products in 10 to 15 days after deposit received.
Q: HOW TO TRANSPORT MY PRODUCT?
A: We will transport the product by ship, air or DHL according to the size of product and the customers’ demands.
Q: IF MISS SOME PART OF MACHINE DURING DELIVERY?
A: 1 .Contact us first, with your order number and product code; we will help to clarify what part is missing.
2 .For major, expensive and integral product parts we may need to follow it up as a "lost/stolen in delivery"
3 .If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.
Q: WHAT ARE THE STEPS IF THE MACHINE OR ITS ACCESSORIES SHOW SIGNS OF FAILURE/FAIL?
A: It is necessary to call the manufacturer/supplier, to inform him about all relevant information and any failure condition, the manufacture/supplier evaluates the problem further and proposes solutions.
Q: DO YOU KEEP MACHINES IN STOCK?
A: We do not have any packaging machines in stock. Each packaging machine is made on the basis of specific and individual requirements of an individual customer.
Q:CASH ON DELIVETY, IS OK?
A: We do not support cash on delivery yet.
Q:WHAT PAYMENT METHOD DO YOU ACCEPT?
A:We accept payment by T/T or Western Union generally, and also can accept L/C.used to offer the cones for the perfusion of ice cream in the next process.
Q: MUST I PAY IN RMB?
A: Thanks for your question. You need not pay in RMB,USD is also aviliable.
Any pther questions, do not hesitate to contact us.
Q:CAN I VISIT YOUR COMPANY?
A:We have exhibition hall in Zhengzhou city,welcome to visit us to examine the quality and negotiate our business!
Q:DO YOU HAVE CE CERTIFICATION?
A:Yes,all our machine have the CE,BV,SGS,CCC,ISO9000.
Q:IS IT EASY TO OPERATE?CAN YOU GIVE SOME INSTRUCTION?
A:The machine is not difficult to be operated,also we have the video to show you how to operate.
Q:HOW LONG IS THE WARRANTY?
A:Six months warranty and 24 hours online service.
Any pther questions, do not hesitate to contact us.